FAQ

Absolutely. Just attach your PDF, JPEG or any other file by sending us an email. Please help to provide the link of this sign you want to custom on our website, quote or any details you want to make.

Or you can order here: https://afcultures.com/products/pre-order-request-custom-metal-sign-submission

Unfortunately, we can only provide black color at this moment.

Packages from our warehouse will be shipped by express shipping ( DHL, FEDEX, TNT,...) for size from 12" to 36"

With the size 10" depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

We offer a variety of finish options including anodizing and powder coating, that will protect your sign against anything nature can throw at it.

We ship nationwide and international as well.

The maximum size we can manufacture is 36x36in and the minimum size is 10x10in.

We offer several different sizes of all of our products. The size of our square products represents the side length. The size of circle products represents the diameter. The rest of our products are measured from the greatest points of the product.

In the event that the item arrives
damaged, please contact us IMMEDIATELY in order for us to file a claim with the shipping service and ship out a replacement to you as soon as possible. Please retain the damaged contents and packaging in case further inspection is required be the shipping provider.

Of course! We will do our best to
accommodate you with an ADDITIONAL FEE. Please message us directly with the exact date of when you will be needing the item(s) by.

Due to the customization of our products, items cannot be returned to us for a refund. If you receive an item that is incorrect or you believe you may be missing part of your order, you must notify us within three business days of receipt as shown on your tracking
information.  

Sometimes! It depends on exactly what you are needing, but we
request that you contact our team by filling out our custom request form.

Since we do not offer any expedited services, we recommend that you order your item at least 6 weeks before you need
it. We realize this seems like a long time, but due to the personalization that is required to produce your item plus the shipping time, we recommend that you plan plenty of time in advance!

Our products are cut out of 16 gauge steel. This thickness was
chosen to provide you with a solid and quality item, but isn't too heavy to hang on your wall or door!

You will need to contact the local Post Office or Shipping agents
with your tracking number to file a missing mail claim.