Every AFCultures sign is made specifically for one customer and cannot be placed back into inventory or resold. If your plans change, the amount available for refund depends on how far your order has progressed.

Order stage	Typical amount returned
Before you approve the proof	Approximately 90%
Within 5 business days after approval	75%
More than 5 business days after approval	55%
After the finished product video is sent	No cancellation refund

The amounts above reflect work completed and costs already committed to your project. They are not penalties.

You can identify your order stage easily. The relevant dates are the date you approved your proof and the date AFCultures sent your finished product video. Both are recorded in your email or project correspondence.

If an order is cancelled after work has begun, certain costs may already have been incurred specifically for your project. The deductions below are intended to recover those costs rather than act as a penalty.

Payment processing — 5% of order value. Payment providers charge transaction fees when a payment is made and may also charge fees when a refund is processed. These charges are retained by the payment provider, not AFCultures.

Cancellation fee.

Order value	Cancellation fee
Under $1,000	$50
$1,000 and above	5% of order value

This fee helps cover consultation, proof development, order administration, technical review, and production capacity reserved specifically for your project.

Design proofs remain free on orders that proceed. You may request unlimited proof revisions before approval at no additional charge. A cancellation fee applies only when an order is withdrawn after AFCultures has completed work for the project. The fee is disclosed before proof approval.

No cancellation deduction applies where:

• AFCultures cancels the order
• The cancellation follows a confirmed manufacturing defect or a failure to match the approved proof
• AFCultures has not responded to your written notice under Terms of Sale, Section IX
• A force majeure event prevents performance for more than sixty (60) days

If you decide not to proceed before approving your design proof, simply let us know. Because production has not yet started, most of your payment can be returned.

You receive: the order value less payment-processing costs and the applicable cancellation fee — approximately 90% on a typical order.

Your project work remains available. If you place a new AFCultures order using the same design within twelve (12) months, the cancellation fee will be credited toward that order. Design ownership remains governed by Terms of Sale, Section III.5.

To cancel, email [email protected] with your order number.

Approving the proof authorizes AFCultures to schedule production and begin committing materials to your approved specification.

You receive: 75% of the order value.

The retained 25% covers payment-processing and cancellation costs, materials allocated to your project, and production capacity that was reserved specifically for your order.

This stage applies for five (5) business days from the date you approve your proof. To cancel, email [email protected]. Your order stage is determined by the date your cancellation email is received.

By this stage, materials and components have usually been cut or fabricated specifically for your project and generally cannot be reused for another customer.

You receive: 55% of the order value.

AFCultures returns more than half of the order value because later-stage costs — such as finishing, final assembly, packing, and freight — may not yet have been incurred.

You may also choose to let production continue. In many cases, completing the project provides more value than receiving a partial refund. Contact [email protected] and we will explain the available options before you decide.

Before shipping, AFCultures sends a finished product video so you can review the actual sign rather than relying only on a digital rendering.

Once that video has been sent, the custom manufacturing process is complete and the order is payable in full. Cancellation refunds are no longer available at this stage.

You may request additional photographs, video, or a temporary shipping hold during the review period described in the Terms of Sale, Section V. A shipping hold or address redirection does not reduce the amount payable.

If you believe the completed sign differs from the approved proof or has a manufacturing defect, the issue is handled under Section 7 below rather than as a cancellation.

If delivery is refused, see Terms of Sale, Section VII.5.

If something is genuinely wrong with your sign, AFCultures will work with you to reach a practical resolution. Depending on the issue, the appropriate solution may be repair, replacement, remake, credit, or refund.

7.1 Manufacturing Defect

If a sign has a confirmed manufacturing defect, AFCultures will repair or remake it at no cost under Terms of Sale, Section VI.2.

If repair and remake are both impractical or fail to resolve the issue, AFCultures will issue a full refund. We will not leave a confirmed manufacturing defect unresolved.

7.2 Different From the Approved Proof

If the completed sign differs materially from the approved proof — including the wrong color, dimensions, material, layout, or finish — AFCultures will remake it to the approved specification at no cost, including shipping.

In some situations, you may prefer a refund rather than wait for a remake. Let us know and AFCultures will review that request based on the nature and severity of the discrepancy.

7.3 Review of the Finished Product Video

Before shipping, AFCultures sends a video of the completed sign and provides the review period stated in Terms of Sale, Section V. You may request additional photographs, illumination footage, further video, or a live video call at no additional charge.

When you confirm the sign, shipping address, and authorization to ship, you accept the visible characteristics shown in the review materials, including:

• Paint color and finish as shown
• Illumination color, brightness, and coverage as shown
• Dimensions, proportions, and layout as shown
• Text, spelling, and typography as shown
• Visible surface characteristics, including UV-printed finishes

Digital screens and cameras can display color and illumination differently from the finished product. This is why AFCultures shows the actual completed sign and provides additional review material on request before shipment.

If you request a change to a sign that matches the approved proof and the finished-product review, AFCultures will quote the remake and applicable freight before work proceeds.

Your confirmation applies only to what could reasonably be seen in the review materials. It does not limit your rights regarding transit damage, hidden structural or electrical faults, missing components, or valid warranty claims.

7.4 Custom-Manufacturing Characteristics

The following characteristics are not automatically considered defects. AFCultures will still review any concern individually and compare the finished product with the approved proof and stated specification.

Paint and color variation. Screens, printed samples, and painted surfaces may display color differently. For an exact target, provide a Pantone (PMS) code before approval or request a physical paint chart for the applicable shipping fee.

If the finished paint does not reasonably match a Pantone code expressly approved for the order, AFCultures treats that as a specification issue under Section 7.2.

Illumination variation. LED color and perceived brightness can vary with ambient light, viewing distance, adjacent colors, and camera exposure. A different approved light color or light type is a specification issue; minor variation within the approved color family is not automatically a defect.

Some very fine elements cannot safely contain LED modules or wiring. Where this affects the approved appearance, AFCultures will raise it during design or production review.

UV-printed surface characteristics. UV-printed finishes may appear different from a screen rendering, especially when illuminated. Final sharpness also depends on the resolution of customer-supplied artwork.

If AFCultures uses a different surface material or print method from the approved specification, the issue is handled under Section 7.2.

Text approved in the proof. Spelling, punctuation, capitalization, and typography are reviewed during proof approval and finished-product review. If an error was already present in the approved proof, AFCultures may offer a partial credit or quote a replacement solution.

If the manufactured text differs from the approved proof, AFCultures treats it as a specification issue and remakes it at no cost.

Normal aging and wear. Fading, yellowing, patina, coating wear, and component performance over time are governed by the AFCultures Limited Warranty.

7.5 Production and Delivery Delays

AFCultures commits to the production timeline stated in your quotation or order confirmation. Carrier transit time is generally an estimate unless AFCultures expressly agrees otherwise in writing.

If AFCultures misses a committed production deadline for reasons within our control, contact [email protected]. Any paid priority-production fee associated with that missed commitment will be refunded.

Carrier, customs, weather, and trade-related delays are outside AFCultures' direct control and do not normally create a right to cancel a completed custom order. AFCultures will assist with tracking, carrier communication, and any eligible freight claim.

If a delay results from late customer approval, unpaid balance, missing information, or a customer-requested change, the related priority fee is not refundable.

7.6 Parts, Repairs, and Reimbursement

If a covered defect requires parts or repair work, contact AFCultures before purchasing components or authorizing third-party work. This allows us to confirm the diagnosis, approve reasonable costs, and preserve your warranty coverage.

Where AFCultures authorizes the expense and the underlying issue is covered, reimbursement is processed after receipt of the applicable invoice or receipt. Unauthorized work may not be reimbursable and may affect warranty coverage.

Our first goal is to provide the sign you ordered, not simply close the order. For most product issues, repair, replacement, or remake gives you a faster and more useful outcome than a refund.

Situation	Typical solution	Policy reference
Sign differs from the approved proof	Free remake	Terms of Sale VI.1
Manufacturing defect	Free repair or remake	Terms of Sale VI.2
Transit damage	Free repair or remake, including reshipment	Terms of Sale VII.2
Shipment lost in transit	Free remake after the carrier investigation window	Terms of Sale VII.3
Customer error or installation mishap	Goodwill remake at 50% of total cost, where approved	Terms of Sale VI.3
Error already present in the approved proof	Partial credit or a replacement option quoted by AFCultures	Section 7.4
Delivery refused where the sign matches the proof	Order remains payable in full	Terms of Sale VII.5
Component failure during the warranty term	Warranty repair or replacement	Limited Warranty

Contact [email protected] and we will help identify the most appropriate solution for your situation.

1. Contact us. Email [email protected] with your order number and a clear description of the issue.

2. Help us understand what happened. Where the request concerns product condition, include clear photographs. For shipping or arrival damage, include an unboxing video where available. If no video exists, AFCultures will still review the claim using photographs, packaging evidence, and carrier records.

3. We review the request and explain the available solution. Depending on the circumstances, this may be a repair, replacement, remake, credit, or refund. If inspection or return is required for an eligible claim, AFCultures arranges the process.

4. We confirm the outcome in writing. Before processing any refund, AFCultures provides the approved amount and an itemized explanation of any deduction.

If you are not receiving a response, email [email protected] with your order number and “ESCALATION” in the subject line.

Approved refunds are returned to the original payment method. After AFCultures releases the refund, banks and payment providers typically require 3–5 business days to post it to your account.

For payment-security reasons, a refund cannot be sent to a different card, bank account, or payment method.

Every partial refund is confirmed and itemized in writing so you can clearly see how the final amount was calculated.

Sometimes an order cannot move forward because AFCultures is waiting for approval, information, artwork, payment, or another response from the customer. In that situation, we make reasonable and documented attempts to contact you by email and telephone.

After thirty (30) days without a response, AFCultures may close the order and return the order value less the applicable cancellation fee and payment-processing costs described in Section 2. Project design work remains available for reuse under Section 3.

If AFCultures caused or materially contributed to the communication gap, no cancellation deduction applies.

The same expectation applies to us. If AFCultures is not responding, use the escalation process in Terms of Sale, Section IX.3. If we fail to respond or provide a resolution path, you may pursue any remedy available to you.

If you have a concern about an order, please contact AFCultures in writing before starting a credit-card chargeback or payment dispute.

This request is practical: because every sign is custom-built, we can often resolve an issue faster through repair, replacement, or remake than through a dispute process that may take weeks and still leave you without a sign.

The complete resolution and escalation process appears in Terms of Sale, Section IX. If AFCultures fails to respond or provide a resolution within that process, you remain free to pursue any remedy available to you.

Nothing in this policy limits or excludes rights that cannot lawfully be limited or excluded under applicable consumer-protection law, including non-waivable rights available to California consumers.

If any part of this policy is found unenforceable, the remaining provisions continue in effect.