Refund policy
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Refund Policy
At AFCultures USA Inc., every sign is custom-made specifically for your business. Because each order is manufactured to an approved design, cancellation and refund eligibility depends on how far production has progressed.
Our approach
Our goal is always to provide the sign you ordered. In many situations, repair, replacement, or remake is faster and more valuable than cancelling an order or requesting a refund.
This short policy summarizes the main cancellation and refund rules. The full Refund Policy, Terms of Sale, and Limited Warranty govern where more detail is required.
Before You Approve the Design Proof
You may cancel your order before approving your design proof.
The maximum refund generally available is approximately 90% of the order value, after deducting applicable payment-processing costs and the cancellation fee disclosed before approval.
After Design Approval
Approving your design authorizes AFCultures to schedule production and commit materials to your approved specification.
- Within 5 business days after approval: the maximum refund generally available is 75% of the order value.
- More than 5 business days after approval: the maximum refund generally available is 55% of the order value.
These percentages are maximum cancellation refunds. AFCultures may deduct documented, non-recoverable project-specific costs already incurred, including engineering, materials, labor, payment processing, and production costs.
After Production Is Substantially Complete
Cancellation refunds are no longer available once your sign has:
- been substantially completed;
- entered final quality control; or
- had finished-product review materials prepared or sent;
whichever occurs first.
This milestone is based on actual production progress, not only on when the finished-product video is emailed.
If There Is a Problem With Your Order
If your sign materially differs from the approved proof, contains a manufacturing defect, is damaged during shipping, or qualifies under the Limited Warranty, AFCultures will work with you to determine the most appropriate solution.
Depending on the circumstances, the remedy may include:
- repair;
- replacement parts;
- partial or full remake;
- credit; or
- a refund where appropriate.
A finished-product review does not waive hidden issues. Confirmation applies only to visible characteristics reasonably shown in the review materials. It does not limit valid claims for transit damage, missing components, hidden electrical or structural faults, or applicable warranty coverage.
Shipping Damage
If your shipment arrives damaged, contact AFCultures within 7 days of delivery.
To help us review the claim quickly, please provide:
- your order number;
- photographs of the product damage;
- photographs of the packaging and shipping label; and
- an unboxing video where available.
If no unboxing video is available, AFCultures will still review the claim using other available evidence, including photographs, packaging, delivery records, and carrier information.
How to Request a Refund
Email [email protected] with your order number, a description of the issue, and any supporting photographs or documents.
AFCultures will review the request, identify the applicable production stage, and explain the available resolution. Before processing an approved refund, we will confirm the amount and any deductions in writing.
Approved refunds are returned to the original payment method. Banks and payment providers typically require 3–5 business days to post the refund after AFCultures releases it.
Contact AFCultures First
If you have a concern about an order, please contact AFCultures in writing before initiating a credit-card chargeback or payment dispute.
Because every sign is custom-built, many issues can be resolved more quickly through repair, replacement, or remake than through a dispute process that may take weeks and still leave you without a sign.
If you are not receiving a response, email [email protected] with your order number and ESCALATION in the subject line.
Related Policies
This short policy is intended as an easy-to-read summary. For complete terms, review:
If this summary conflicts with the full Refund Policy or Terms of Sale, the applicable full policy governs.
201 E Center St, STE 119, Anaheim, CA 92805, USA
[email protected] · +1 (657) 663-0855
Monday to Saturday, 9 AM – 6 PM Pacific Time (PT)